PRIVACY POLICY
Last Updated: [Insert Date]
Company Name: VARCAS
Website: www.teamvarrcas.com
1. Introduction
VARCAS is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect customer data during telecalling, support, verification, or service-related activities.
By continuing communication with us, you consent to this Policy.
2. Information We Collect
We collect only the minimum data required for business and communication purposes.
PERSONAL INFORMATION
Name
Phone number
Email (if provided)
Address (when required)
Business/company details (for B2B clients)
COMMUNICATION DATA
Call logs (date, time, duration)
Call recordings (where legally allowed)
WhatsApp/SMS interactions
Feedback collected during calls
SERVICE-RELATED INFORMATION
Inquiry/purchase details
Preferences
Voluntarily submitted documents
We do not collect sensitive data unless absolutely required by law.
3. Purpose of Data Collection
Your information is used for:
Telecalling and lead follow-up
Support and service verification
Customer communication
Appointment scheduling
Quality assurance and training
Legal and regulatory compliance
We do not use your data beyond these purposes.
4. Data Sharing
We may share your data only with:
Authorised VARCAS employees
Verified service partners (if needed)
Government/regulatory authorities (only when required)
We never sell or trade personal data.
5. Data Security
We adopt strong measures, including:
Secure storage systems
Access control
Confidentiality agreements
Encryption where possible
Regular monitoring
6. Your Rights
You may request to:
Access your personal data
Correct or update information
Delete your data (when legally permitted)
Opt out of promotional calls
Withdraw consent at any time
Contact:
Email: Not Provided (To Be Updated)
Phone: Not Provided (To Be Updated)
7. Data Retention
Data is stored only as long as required for business or legal purposes.
Call recordings are kept for [Insert Duration] and then deleted.
8. Call Recording Consent
Calls may be recorded for:
Quality checks
Training
Dispute resolution
Verification
9. DND Compliance
If a customer says “Do not call”, we immediately:
Stop promotional communication
Add the number to the internal DND list
10. Legal Compliance
This policy complies with:
Indian DPDP Act, 2023
IT Act 2000
TRAI & telecom guidelines
11. Contact
VARCAS
Mount Road
Email: To Be Updated
Phone: To Be Updated